Terms of Service

These Terms of Service (the “Terms”) govern your access to and use of the Teapot service (the “Service”), operated by Pointhaven Labs, LLC (“Pointhaven,” “we,” “us,” or “our”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

Teapot is a web application that lets you upload tabular data (CSV files) and rank rows using multi-criteria scoring. We process your uploaded data and return ranked results. We do not sell, license, or otherwise disclose the contents of your uploads to third parties.

2. Your account

You must create an account to use most of the Service. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us immediately at pointhavenlabs@gmail.com if you suspect unauthorized access.

You must be at least 13 years old to create an account. If you are under the age of majority where you live, you may only use the Service with the consent of a parent or legal guardian.

3. Your content

You retain all rights to the data, files, and information you upload to the Service (“Your Content”). By uploading Your Content, you grant Pointhaven a limited, non-exclusive, worldwide license to host, store, process, and transmit Your Content solely for the purpose of operating and improving the Service for you.

You represent and warrant that (a) you have the right to upload Your Content, (b) Your Content does not infringe any third-party rights, and (c) Your Content does not contain personally identifiable information you do not have permission to process.

4. Acceptable use

You agree not to:

• Upload data obtained without legal authorization;
• Use the Service to process personal data of third parties without a lawful basis (including GDPR, CCPA, and similar laws);
• Reverse-engineer, decompile, or attempt to derive the source code of the Service;
• Scrape, crawl, or otherwise programmatically extract data from the Service outside of documented APIs;
• Resell, sublicense, or otherwise commercialize the Service without our written consent;
• Use the Service to store or transmit viruses, malware, or any content that is illegal, defamatory, or harmful;
• Interfere with or disrupt the integrity or performance of the Service or abuse the infrastructure that supports it.

We may suspend or terminate accounts that violate this section without refund.

5. Plans, fees, and billing

The Service is offered on multiple plans, including a free tier and paid tiers. Current pricing is listed at /settings/billing. Pricing and plan features may change; we will give reasonable notice of material changes.

Paid plans are billed via our payment processor (Lemon Squeezy) and renew automatically at the end of each billing cycle until you cancel. Fees are non-refundable except where required by law. You can cancel at any time from your billing settings; cancellation takes effect at the end of your current billing period.

You are responsible for any taxes, duties, or levies that apply in your jurisdiction.

6. Custom tier

If you engage us for a Custom plan, the scope of that engagement (including any bespoke development) will be governed by a separate written agreement between you and Pointhaven that will take precedence over these Terms as to that engagement.

7. Intellectual property

The Service, including its software, designs, and content (excluding Your Content), is owned by Pointhaven and protected by intellectual property laws. These Terms do not grant you any right to our trademarks, logos, or brand features.

8. Third-party services

The Service integrates with third parties including Clerk (authentication), Cloudflare (object storage and network), MongoDB Atlas (metadata), Vercel and Railway (hosting), Lemon Squeezy (billing), Sentry (error monitoring), and Google (optional social sign-in). Your use of those integrations is also subject to those providers’ own terms.

9. Availability and changes

We work to keep the Service available but do not guarantee uninterrupted operation. We may modify, suspend, or discontinue any part of the Service at any time. For paid features, we will give reasonable notice of material discontinuation.

10. Disclaimer of warranties

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, POINTHAVEN DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, SECURE, OR UNINTERRUPTED, OR THAT RESULTS OBTAINED FROM THE SERVICE WILL BE ACCURATE OR RELIABLE.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, POINTHAVEN’S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID TO POINTHAVEN IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS (US$100). POINTHAVEN WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

12. Indemnity

You agree to indemnify and hold harmless Pointhaven and its officers, directors, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to (a) Your Content, (b) your use of the Service, or (c) your violation of these Terms or applicable law.

13. Termination

You may terminate your account at any time by deleting it from the Service. We may suspend or terminate your account at any time for violation of these Terms or where required by law. Upon termination, your right to use the Service ceases immediately, and we will delete Your Content within a reasonable period, subject to any legal obligation to retain it.

14. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will provide notice through the Service or by email. Continued use of the Service after the effective date of any change constitutes acceptance of the updated Terms.

15. Governing law and disputes

These Terms are governed by the laws of the State of Wyoming, USA, without regard to its conflict of laws principles. You and Pointhaven agree that any dispute arising out of or relating to these Terms or the Service will be brought exclusively in the state or federal courts located in Sheridan County, Wyoming, and you consent to the jurisdiction of such courts.

16. Contact

Questions about these Terms? Email us at pointhavenlabs@gmail.com.

Pointhaven Labs, LLC · A Wyoming limited liability company · 30 N Gould St Ste N, Sheridan, WY 82801, USA